Customer Bill of Rights

Our commitment to customer service & value

Appreciation. Courteous and friendly treatment by EC&S representatives at all times and under all conditions.

Sense of Urgency. All emails and voicemails will be returned within 24 hours, and most of the time the same day as received. We will respond quickly with the most accurate information available regarding your account.

Knowledgeable Professionals. Your points of contact are skilled risk management specialists who use their experience to solve your problems.

Availability to Senior Management. Our flat organization ensures you can call any member of senior management whenever you would like. We encourage you to do so.

Teamwork. As a firm we take a team approach to managing our client relationships. We go to great lengths to match the expertise of each team member with the unique needs of our clients.

Testimonials

Jeff and Mary Anne, Just a quick note to thank both of you for all of your hard work and assistance.  Insurance is a dangerous place for a novice like myself and throughout it all you were supportive and patient.......really, really, really patient. Thank you for your commitment to the community of Bethlehem House.  I am pleased that we are able to put everything under one roof at EC&S.

Alan Fittig, Operations Director Bethlehem House Inc. September 9, 2014