Customer Bill of Rights

Our commitment to customer service & value

Appreciation. Courteous and friendly treatment by EC&S representatives at all times and under all conditions.

Sense of Urgency. All emails and voicemails will be returned within 24 hours, and most of the time the same day as received. We will respond quickly with the most accurate information available regarding your account.

Knowledgeable Professionals. Your points of contact are skilled risk management specialists who use their experience to solve your problems.

Availability to Senior Management. Our flat organization ensures you can call any member of senior management whenever you would like. We encourage you to do so.

Teamwork. As a firm we take a team approach to managing our client relationships. We go to great lengths to match the expertise of each team member with the unique needs of our clients.

Testimonials

Capitol Paving is a highway/roadway and underground utilities construction company. Our office staff is small given the volume of work we perform annually. Having an EC&S team working with us gave us the extra support we needed to stay on top of our Safety Program and minimize the cost of our insurance program at renewal. Insurance cost is a major part of any company’s budget. In some cases insurance costs can be so significant that it can harshly impact a company’s finances. We have learned that insurance costs can be within our control. We owe this ability to a strong working relationship with our EC&S team. Thank you Early, Cassidy & Schilling for being one of the best in the business!!

Terri L. Woodfolk, Executive Assistant Capitol Paving May 17, 2014