Customer Bill of Rights

Our commitment to customer service & value

Appreciation. Courteous and friendly treatment by EC&S representatives at all times and under all conditions.

Sense of Urgency. All emails and voicemails will be returned within 24 hours, and most of the time the same day as received. We will respond quickly with the most accurate information available regarding your account.

Knowledgeable Professionals. Your points of contact are skilled risk management specialists who use their experience to solve your problems.

Availability to Senior Management. Our flat organization ensures you can call any member of senior management whenever you would like. We encourage you to do so.

Teamwork. As a firm we take a team approach to managing our client relationships. We go to great lengths to match the expertise of each team member with the unique needs of our clients.

Testimonials

I would like to express gratitude on behalf of myself and the Institutional Network Communications (“INC”)’s management team, to Early, Cassidy & Schilling, LLC for the tireless efforts in securing a bond for our statewide telecommunications contract with the State of Tennessee. It is the largest contract in our company’s history. INC has been an EC&S customer for 10 years. EC&S has never failed to deliver a bond, but this situation posed huge obstacles due to the length of the contract. EC&S reached out to numerous surety companies and was told no several times but had success at the end of the day. INC just finished the first year of this contract and that year was a huge success. Thanks again to all the key personnel at EC&S for your clutch performance.

Rick Nunn, Owner Institutional Network Communications March 9, 2014