Customer Bill of Rights

Our commitment to customer service & value

Appreciation. Courteous and friendly treatment by EC&S representatives at all times and under all conditions.

Sense of Urgency. All emails and voicemails will be returned within 24 hours, and most of the time the same day as received. We will respond quickly with the most accurate information available regarding your account.

Knowledgeable Professionals. Your points of contact are skilled risk management specialists who use their experience to solve your problems.

Availability to Senior Management. Our flat organization ensures you can call any member of senior management whenever you would like. We encourage you to do so.

Teamwork. As a firm we take a team approach to managing our client relationships. We go to great lengths to match the expertise of each team member with the unique needs of our clients.

Testimonials

For over ten years, we have relied on EC&S for our bonding needs. Your Bonding Department has responded to every need and request in a timely and professional manner that goes beyond normal service. While any agency can deliver bonds, your company has shown a thorough understanding of our company and our industry as a whole that makes you an invaluable resource to us. This is why we trust Early, Cassidy & Schilling, LLC with such a critical financial service.

Jeffery Franklin, Vice President of Finance SMC Concrete Construction, Inc. March 9, 2014