Customer Bill of Rights

Our commitment to customer service & value

Appreciation. Courteous and friendly treatment by EC&S representatives at all times and under all conditions.

Sense of Urgency. All emails and voicemails will be returned within 24 hours, and most of the time the same day as received. We will respond quickly with the most accurate information available regarding your account.

Knowledgeable Professionals. Your points of contact are skilled risk management specialists who use their experience to solve your problems.

Availability to Senior Management. Our flat organization ensures you can call any member of senior management whenever you would like. We encourage you to do so.

Teamwork. As a firm we take a team approach to managing our client relationships. We go to great lengths to match the expertise of each team member with the unique needs of our clients.

Testimonials

The EC&S representatives have been proactive in explaining the implementation of the Affordable Health Care Act (ObamaCare) to our employees and to our Corporate Owner so that we all will know how the plan will impact our business and us personally. Early, Cassidy & Schilling has done an excellent job of shopping our health and dental insurance with major carriers. They placed us with a carrier who meets the needs of all of our employees. The pricing for our plans has been within reason based on our size and inclusive of the benefits required by our employees.

Terri L. Woodfolk, Executive Assistant Capitol Paving March 10, 2014